Cancellation & Return Policy

Cancellations

We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you submit it.

Returns

We do not offer returns. We only offer a refund or exchange if the item is broken or damaged, with proof of damage. Our policy lasts 30 days from date of shipment. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Please note this does not apply to missing puzzle pieces.

Please do not send your purchase back unless you have been instructed to do so by our Customer Service Department.

Refunds

If you are approved for a refund, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 2-5 business days. Your bank may take up to 10 days to post the refund to your account.

Late or Missing Refund

If you haven’t received a refund yet, please contact your credit card company or bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@galison.com.